Backflow Exam Prep Privacy Policy
1. Overview
Backflow Exam Prep uses a single account system so you can access Backflow Exam Prep products including LMS, Simulator, Practice Tests, Accounts, Workspaces, Enterprise tools, Marketplace, Help, Docs, Status, and Report.
2. Information We Collect
We may collect name, email address, login credentials, account preferences, workspace memberships, organization roles, license status, session/device information, security events, and support interactions.
3. How We Use Information
We use information to authenticate users, protect accounts, provide access to purchased or assigned products, maintain workspace membership, deliver support, send account emails, prevent abuse, and improve platform reliability.
4. Authentication and Sessions
SSO manages sign-in, sign-up, password reset, session refresh, device sessions, and sign-out. Session cookies are used to keep users signed in securely across Backflow Exam Prep apps.
5. Learning and License Data
The LMS and related Backflow Exam Prep apps may use your account id, license status, course progress, simulator activity, practice test activity, assignments, certificates, and organization access to provide learning services.
6. Payments
Payment details are processed by our payment providers. Backflow Exam Prep stores payment status, subscription status, receipts, license records, and entitlement metadata, but should not store full card numbers.
7. Cookies
We use necessary cookies for authentication, security, session management, preferences, and fraud prevention.
8. Security and Audit Logs
We maintain security logs such as sign-in attempts, password resets, session changes, workspace switches, and suspicious activity indicators.
9. Data Sharing
We do not sell personal information. We may share necessary data with service providers that help operate Backflow Exam Prep, such as hosting, email delivery, payments, analytics, security, and support providers.
10. Organization Accounts
If you use Backflow Exam Prep through an organization, admins may manage access, seats, licenses, assignments, and workspace membership.
11. Your Choices
Users may update profile information, change passwords, manage sessions, request deletion, request export, or contact support for account help.
12. Data Retention
We retain account, license, learning, transaction, support, and security records as needed to operate Backflow Exam Prep, meet legal obligations, prevent fraud, and maintain platform integrity.
13. Contact
For privacy questions, contact support through Help Center or Contact Support.